Refund policy
Refund Policy - MarieGems
Thank you for shopping at MarieGems! We want you to be happy with your purchase. Please read our refund policy carefully.
7-Day Return Policy for Physical Items
We have a 7-day return policy for physical items, which means you have 7 days after receiving your item to request a return.
Eligibility for a Return (Physical Items)
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return (Physical Items)
To start a return, please contact us at marie@mariegems.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at marie@mariegems.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will allow us to evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned. These include:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
Please get in touch if you have questions or concerns about your specific item.
Digital Services and Digital Products
Digital services are non-refundable. Due to their digital nature, digital products are also not eligible for a refund.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (if eligible), and once the return is accepted, make a separate purchase for the new item.
Refunds (Physical Items)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return and you have not yet received your refund, please contact us at marie@mariegems.com.